FAQs
FREQUENTLY ASKED
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- Delivery Cost?Free shipping on orders above 500 EGP. 50 EGP on orders below 500 EGP.
- Delivery Lead times?Cairo/Alexandria/Mansoura/Tanta within 1 / 4 days Other governorates within 5 / 7 days
- How do I create an account?To register, all you’re going to need to do is, provide us with your name, email address and mobile number.
- What should I do if I forgot my password?Make sure you are using the same email address and password you used to register. Click on the “Forgot my password” You will be requested to enter your email address and a link will be sent to you with instructions to create a new password for your accoun
- What payment methods are accepted?We accept: - Cash on delivery (COD) - Online payments using Credit/Debit cards
- When/how do I get my refund back in case I paid online?Refunds are returned as per the payment method used. In case the order hasn’t been delivered yet, we immediately issue the refund from our side. It in turn typically takes from 7 to 21 working days according to the issuer bank.
- How do I refund an item?Refund is permitted within 14 days but must be reported upon receiving the order within 24 hours. Refunds are completed at any of our nearest stores. Item(s) must be in its original state and the receipt must be presented at the cashier. Disclaimer:
- How do I exchange an item?Disclaimer: Makeup, makeup brushes, sponges, applicators and any other makeup tools cannot be exchanged nor refunded. Exchange is permitted within 14 days but must be reported upon receiving the order within 24 hours. Exchanges are completed at any o
- Disclaimer- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website - If you make a payment for our products or services on our website, the details you are asked to submit will be p