FREQUENTLY ASKED

To register, all you’re going to need to do is, provide us with your name, email address and mobile number.

Make sure you are using the same email address and password you used to register. Click on the “Forgot my password” You will be requested to enter your email address and a link will be sent to you with instructions to create a new password for your accoun

• Free shipping on orders above1000 EGP. •60 EGP on orders below 1000 EGP.

Cairo/Alexandria/Giza within 1- 4 days Other governorates within 5 -7 days

We accept: - Cash on delivery (COD) - Credit card on delivery (CCOD) - Online payments using Credit/Debit cards - valU - Simpl - Mobile wallet payments (Vodafone cash, Etisalat cash, CIB smart wallet) - Monthly bank installments for 3M and 6M if yo

Skincare, Makeup, makeup brushes, sponges, applicators, and other makeup tools cannot be exchanged or refunded.

Exchanges are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Our store will in turn get in contact with our customer service team. Item must be in its original condition and receipt must be presented. Def

Refunds are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Item must be in its original condition and the receipt must be presented. Defected item/s can be refunded within 30 days and receipt must be pres

For online payments, we offer two refund methods: • Cash refund on the spot with 2% deducted from the total amount • Full refund using the same payment method within 14 working days, under the issuer bank's policy.

Any missing or damaged items must be reported within 24 hours of receiving your order. Reports made after 24 hours will not be addressed.